Logo do repositório
 
Publicação

Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees

2023-07-25Artigo científico Acesso aberto
Ver registo simples
datacite.subject.fosCiências Sociais::Economia e Gestão
datacite.subject.fosCiências Sociais::Ciências da Comunicação
datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg12:Produção e Consumo Sustentáveis
dc.contributor.authorOrtega, Eduardo
dc.contributor.authorGomes, Gabriela Pedro
dc.contributor.authorRibeiro, Neuza
dc.contributor.authorGomes, Daniel Roque
dc.date.accessioned2026-10-20T19:46:31Z
dc.date.available2026-10-20T19:46:31Z
dc.date.issued2023-07-25
dc.descriptionArticle number: 173.
dc.description.abstractThe tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and organizational identification, as well as to evaluate the mediating role of organizational identification in this relationship. Through the cooperation of several institutions in the tourism business sector, online surveys were applied resulting in a convenience sample of a total of 237 hotel employees in Portugal. The results of this study demonstrate that symmetrical internal communication has a positive impact on organizational identification and individual performance, and that organizational identification exerts a partial mediating effect on the relationship between symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of important variables usually treated separately by the literature, and thus we build bridges between the communication literature and human resource management, providing information to support the structuring of new strategies.eng
dc.description.sponsorshipFundação para a Ciência e Tecnologia: UIDB/04928/2020; Fundação para a Ciência e Tecnologia: UIDB/05021/2020.
dc.identifier.citationOrtega, Eduardo, Gabriela Pedro Gomes, Neuza Ribeiro, and Daniel Roque Gomes. 2023. Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees. Administrative Sciences 13: 173. https://doi.org/10.3390/ admsci13080173
dc.identifier.doi10.3390/admsci13080173
dc.identifier.issn20763387
dc.identifier.urihttp://hdl.handle.net/10400.8/17096
dc.language.isoeng
dc.peerreviewedyes
dc.publisherMDPI
dc.relationCentre of Applied Research in Management and Economics
dc.relationNOVA Institute of Communication
dc.relation.hasversionhttps://www.mdpi.com/2076-3387/13/8/173
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjecthospitality management
dc.subjecthotel employee
dc.subjecthuman resources
dc.subjectinternal communication
dc.subjectorganizational identification
dc.subjecttourism
dc.titleEvaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employeeseng
dc.typejournal article
dspace.entity.typePublication
oaire.awardNumberUIDB/04928/2020
oaire.awardNumberUIDB/05021/2020
oaire.awardTitleCentre of Applied Research in Management and Economics
oaire.awardTitleNOVA Institute of Communication
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04928%2F2020/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F05021%2F2020/PT
oaire.citation.endPage15
oaire.citation.issue8
oaire.citation.startPage1
oaire.citation.titleAdministrative Sciences
oaire.citation.volume13
oaire.fundingStream6817 - DCRRNI ID
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNamePedro Gomes
person.familyNameRibeiro
person.givenNameGabriela
person.givenNameNeuza
person.identifier1254758
person.identifier.ciencia-idB918-72ED-8A4A
person.identifier.ciencia-id9517-6D32-32CE
person.identifier.orcid0000-0003-4143-4705
person.identifier.orcid0000-0002-1228-2522
person.identifier.ridC-1381-2018
person.identifier.scopus-author-id34979222800
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublicationdc375188-c193-45a1-8037-d12b4e9fd802
relation.isAuthorOfPublication8fb73ad8-fa1e-4c42-9337-9e5f04e9b0b5
relation.isAuthorOfPublication.latestForDiscoverydc375188-c193-45a1-8037-d12b4e9fd802
relation.isProjectOfPublication4c5aa29d-4b03-4713-8f40-08b3bbfd88d7
relation.isProjectOfPublicationdc42a723-52e8-46d1-a03b-ad8ee27720ea
relation.isProjectOfPublication.latestForDiscovery4c5aa29d-4b03-4713-8f40-08b3bbfd88d7

Ficheiros

Principais
A mostrar 1 - 1 de 1
Miniatura indisponível
Nome:
Evaluating the Mediator Role of Organizational Identification in the Relationship_.pdf
Tamanho:
588.15 KB
Formato:
Adobe Portable Document Format
Ver/Abrir
Licença
A mostrar 1 - 1 de 1
Miniatura indisponível
Nome:
license.txt
Tamanho:
1.32 KB
Formato:
Item-specific license agreed upon to submission
Descrição:
Ver/Abrir

Coleções

CARME - Artigos
ESTG - Artigos em revistas internacionais