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Robots in Tourism and Hospitality: The Perception of Future Professionals

2023-05-26Artigo de investigação Acesso aberto
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datacite.subject.sdg04:Educação de Qualidade
datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg11:Cidades e Comunidades Sustentáveis
dc.contributor.authorPalrão, Teresa
dc.contributor.authorRodrigues, Rosa I.
dc.contributor.authorMadeira, Arlindo
dc.contributor.authorMarinho da Silva Mendes, Alexandra Sofia
dc.contributor.authorLopes, Sofia
dc.date.accessioned2026-10-20T13:56:19Z
dc.date.available2026-10-20T13:56:19Z
dc.date.issued2023-05-26
dc.description.abstractThis research is aimed at analyzing the perception of future tourism professionals about the presence of robots in the hospitality industry. It was based on data obtained from undergraduate and master students in tourism and hospitality, through a questionnaire that sought to assess their perceptions regarding hospitality, novelty, culture, robot performance management in the tourism industry, and their willingness to work in a partially robotized environment in the future. The analysis of the perceptions of future tourism and hospitality professionals was performed based on a structural equation model and revealed that perceptions of novelty and performance management have a significantly positive impact on the willingness of participants to work in a partially robot environment in the future. When the intention to use robots in the future is included in the model, this positive effect decreases. The current existing research on the application of artificial intelligence in hospitality and tourism has, mainly, focused on the customer or the hotelier, making it important to understand how generations of future employees in hospitality and tourism view the use of this type of technology, anticipating any future less favorable situations.eng
dc.description.sponsorshipThis work is financed by the national funds through Foundation for Science and Technology (FCT), IP, within the scope of the reference project (UIDB/04470/2020).
dc.identifier.citationPalrão, Teresa, Rodrigues, Rosa I., Madeira, Arlindo, Mendes, Alexandra S., Lopes, Sofia, Robots in Tourism and Hospitality: The Perception of Future Professionals, Human Behavior and Emerging Technologies, 2023, 7172152, 12 pages, 2023. https://doi.org/10.1155/2023/7172152
dc.identifier.doi10.1155/2023/7172152
dc.identifier.issn25781863
dc.identifier.scopus2-s2.0-85161288473
dc.identifier.urihttp://hdl.handle.net/10400.8/17090
dc.language.isoeng
dc.peerreviewedyes
dc.publisherwiley
dc.relationCentre for Tourism Research, Development and Innovation
dc.relation.hasversionhttps://onlinelibrary.wiley.com/doi/10.1155/2022/8567289
dc.relation.ispartofHuman Behavior and Emerging Technologies
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.sourceHuman Behavior and Emerging Technologies
dc.titleRobots in Tourism and Hospitality: The Perception of Future Professionalseng
dc.typeresearch article
dspace.entity.typePublication
oaire.awardNumberUIDB/04470/2020
oaire.awardTitleCentre for Tourism Research, Development and Innovation
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04470%2F2020/PT
oaire.citation.endPage12
oaire.citation.startPage1
oaire.citation.titleHuman Behavior and Emerging Technologies
oaire.citation.volume23
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameMarinho da Silva Mendes
person.givenNameAlexandra Sofia
person.identifier.ciencia-id0619-0DF1-4FA2
person.identifier.orcid0000-0002-5337-6154
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublication8181545c-0eb9-4433-b43f-05465010eb0f
relation.isAuthorOfPublication.latestForDiscovery8181545c-0eb9-4433-b43f-05465010eb0f
relation.isProjectOfPublication3a88203b-72d3-43e6-b11e-2805fe8b1821
relation.isProjectOfPublication.latestForDiscovery3a88203b-72d3-43e6-b11e-2805fe8b1821

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